Service Level & Guarantee
Clear standards for response, commissioning and aftercare — backed by a written guarantee on every BMS and BEMS project we deliver.
Critical-site response nationwide.
£10M PL insurance.
Our service standards are written into every contract. We are large enough to support multi-site estates and focused enough to give every client a named project lead and a direct line to an engineer.
Projects are quoted at a fixed price or, for larger schemes, with a detailed bill of quantities up front. Indicative rate cards are on the Pricing page.
12-Month Workmanship Guarantee
Every installation, panel build and integration we deliver is backed by a written 12-month guarantee on workmanship. Hardware (controllers, panels, sensors and actuators) carries the original manufacturer warranty on top.
Response-Time SLAs
PPM contracts include defined response targets — typically 4 hours for critical alarms (data centres, healthcare, life-science) and next business day for non-critical issues. 24/7 cover is available as an optional extension.
Documented Commissioning
Every project is handed over with a full pack: points schedule, control strategy description, software back-ups, graphics screenshots, commissioning sheets and an O&M manual aligned to BSRIA BG 49 and CIBSE Commissioning Code C.
£5 Million Liability Cover
We hold £5 million public liability insurance and £10 million employer liability cover, with certificates available on request for site induction packs.
Qualified Engineers
Our team holds current vendor training across Trend, Tridium Niagara (N4), Siemens Desigo, Schneider EcoStruxure and Honeywell — plus ECS/CSCS, IPAF and PASMA where the site demands it.
Cyber & Data Standards
Cloud-connected supervisors and remote-access tooling are deployed in line with BCIA cyber-security guidance. Client data is handled in strict compliance with GDPR and never shared with third parties.